What is an ACH allow-list?
Icon debits contributions from your linked payroll bank account directly via ACH. Sometimes your payroll bank may have this functionality blocked by default, or you may have set up a block or rule to disallow ACH debits. In order to use Icon you will need to allow us to issue this ACH debit. You can set this up by adding Icon to an ACH allow-list or rule with your bank.
Most banks do not have this on by default. If you are unsure about your bank account, contact your bank representative. If a debit is blocked due to a rule, you may have to perform extra steps with Icon Customer Success to re-enable your Icon linked bank account in addition to setting up an allow-list.
How to configure
There are two primary methods to allow Icon access to ACH debits with your payroll bank:
By transaction names or keywords
By originating bank account number
You will need to contact your bank in order to determine which approach they support since every bank has slightly different capabilities. You may need to configure both options.
Transaction Allow-list
All transactions that Icon originates will include the key phrase "IconSavingsPlan" within them. Your bank can watch for this phrase in the transaction description and allow it to pass.
Bank Account Allow-list
The bank account number and routing number that Icon transactions originate from can be found in your Employer app:
Log in to your employer account
Navigate to "Company" > "Bank Info" on the left navigation menu.
Under "Icon Employer Account" you will see the account and routing number that your Icon debits will originate from.
Provide this information to your bank securely and request that ACH debits be allowed from this account.