Business Verification (KYB)
Before launching your plan, we need to verify your business, a process known as KYB (Know Your Business). This is a standard step for financial services and all of the necessary information will be collected during your account creation process.
If verification happens automatically when your account is created, we’ll notify you and move to the next step.
If additional information or documents are required, we’ll send a form through Docusign and instructions on next steps.
Account Setup
Once your Icon account has been created, we’ll review your details and prepare your account behind the scenes. This includes:
Reviewing your company’s onboarding timeline
Confirming your launch date
Creating your account in our system
Ensuring all details like company name, state, and industry are accurate
Once that’s complete, we’ll send an email to schedule the initial handoff call.
Kickoff Call
On your first call with your Customer Success Manager (CSM) you’ll walk through:
How your business is set up (multiple locations, pay schedules, etc.)
Linking your bank account
Creating payroll groups
How to invite employees and what they’ll see
Any questions you have about setup or day-to-day management
You’ll also get a link to resources or training materials after the call.
System Setup
Here’s what we’ll help you check off before launch:
Bank Account Linked: You’ll securely link your payroll account so contributions can transfer to your employees’' Icon accounts.
Payroll Groups Set Up: You’ll define pay periods and assign employees to groups.
Payroll System Configured: For non-integrated clients with a non-integrated payroll provider, you’ll add Icon as a generic after-tax deduction for participating employees. We’ll provide step-by-step guides based on your payroll platform (QuickBooks, Gusto, ADP, etc.).
Launching Your Plan
You’re almost there. Here’s what happens next:
Employee Invites Go Out: Once you hit "Launch" in your Icon account, your employees will receive email invitations to sign up. We can also provide flyers or a QR code and email announcement templates to boost sign ups. Just ask your CSM for more information.
Employees Enroll: They’ll choose how much they want to save per paycheck, starting as little as $5.
Employer Approves: You’ll see enrolled employees in your dashboard and approve them before your next payroll run.
First Payroll Processed: On payday, you’ll log in to Icon, approve contribution amounts, and submit.