*Icon will have limited support between December 24 and January 5. If you need direct assistance from your Customer Success Manager, please reach out to us ahead of 12/23/25.*
Please note, you can launch your plan at any time, even in the middle of a pay period. Your selected “launch date” simply determines when employee invitations go out.
Does my plan have to launch on 1/1?
No. Icon plans can launch on any day, including during a pay period. Your first payroll with contributions will follow your normal pay cycle.
When will employees receive their invitation?
Within 24 hours after you click Launch. The invitation email will come from Icon Savings Plan. If appropriate, use the Announcement Template under the “Documents” tab on the right hand side of your admin portal to give your team a heads up about the invitations.
What if employees don’t enroll before the first payroll?
You can approve and process contributions for enrolled employees only. Employees can join at any time.
What if I need help during the holidays?
Our team will have limited availability between December 24 and January 1. If your account setup requires support, please reach out to your CSM and copy support@iconsavingsplan.com on all emails to ensure a timely response. Launching your plan does not require a call with us once your setup steps are complete.
Need more help?
Explore the full Employer Help Center here: https://support.iconsavingsplan.com/en/collections/3065937-for-employers
If you’ve completed the steps for your stage, your plan is ready for a 1/1 launch.